Privacy Policy

Last updated: 14 July 2026

Privacy Policy

Skipton Therapy & Wellbeing (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly, securely, and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or contact us.

Who We Are

Data Controller: Skipton Therapy & Wellbeing

Address: 9 Brindley Wharf | Skipton | BD23 2UP, United Kingdom

Email: SkiptonTherapy@gmail.com

Telephone: 07939 064060

What Information We Collect

Depending on how you use our website or contact us, we may collect:

  • Your name
  • Email address
  • Telephone number
  • Information you provide through our contact form or email
  • Details relating to your enquiry
  • Technical information such as your IP address, browser type, operating system and pages visited
  • Cookie and website usage information (where applicable)

If you become a client, additional personal and sensitive health information will be collected separately by your therapist.

How We Use Your Information

We use your personal information to:

  • Respond to your enquiries
  • Arrange consultations or appointments
  • Provide information about our therapy services
  • Administer our business and maintain records
  • Improve our website and user experience
  • Meet our legal and professional obligations

We will never sell your personal information to third parties.

Our Lawful Basis for Processing

Under UK GDPR, we process your personal information on one or more of the following lawful bases:

  • Your consent
  • Taking steps prior to entering into a contract
  • Performance of a contract
  • Compliance with legal obligations
  • Our legitimate interests in operating our practice and responding to enquiries

Where we process special category data relating to health, we will do so only where permitted under UK GDPR and applicable professional standards.

Contact Forms and Email

If you contact us using our website contact form or by email, we will use the information you provide solely to respond to your enquiry.

Please avoid including detailed confidential or sensitive personal information in your initial enquiry unless it is necessary.

Cookies

Our website may use cookies to improve your browsing experience and understand how visitors use our website.

Cookies may include:

  • Essential website functionality cookies
  • Website analytics cookies (such as Google Analytics, if enabled)

You can control or disable cookies through your browser settings.

Where required by law, we will request your consent before placing non-essential cookies on your device.

Website Analytics

We may use website analytics services to understand how visitors use our website. These services collect anonymous or pseudonymised information such as:

  • Pages viewed
  • Time spent on the website
  • Browser type
  • Device information

This information helps us improve our website and services.

How Long We Keep Your Information

If you submit an enquiry but do not become a client, we will normally retain your information only for as long as reasonably necessary to deal with your enquiry and any related administrative purposes.

If you become a client, retention periods for therapy records will be explained within our separate Client Privacy Notice.

Sharing Your Information

We will only share your information where necessary, including:

  • Trusted service providers who help us operate our website or business
  • Professional advisers where required
  • Regulatory or legal authorities where we are legally obliged to do so

Any third parties processing information on our behalf are required to keep it secure and confidential.

Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.

While no internet transmission is completely secure, we work to ensure your information is protected using appropriate security measures.

Your Rights

Under UK GDPR, you have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your information where appropriate
  • Restrict processing
  • Object to processing in certain circumstances
  • Withdraw consent where processing is based on consent
  • Request transfer of your information where applicable
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

More information is available from the ICO at www.ico.org.uk.

Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

Children’s Privacy

Our website is not intended for children under the age of 16 without parental or guardian involvement. We do not knowingly collect personal information directly from children through this website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our services. The latest version will always be available on this page.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Skipton Therapy & Wellbeing

Email: SkiptonTherapy@gmail.com

Telephone: 07939 064060

Address: 9 Brindley Wharf | Skipton | BD23 2UP, United Kingdom